The specific features available may vary based on the level of support purchased and the specific product that you are using. Symantec technical support offerings include: A range of support options that give you the flexibility to select the right amount of service for any size organization Telephone and Web support components that provide rapid response and up-to-the-minute information Upgrade insurance that delivers automatic software upgrade protection Content Updates for virus definitions and security signatures that ensure the highest level of protection Global support from Symantec Security Response experts, which is available 24 hours a day, 7 days a week worldwide in a variety of languages for those customers enrolled in the Platinum Support Program Advanced features, such as the Symantec Alerting Service and Technical Account Manager role, offer enhanced response and proactive security support Please visit our Web site for current information on Support Programs. For example, the Technical Support group works with Product Engineering as well as Symantec Security Response to provide Alerting Services and Virus Definition Updates for virus outbreaks and security alerts. The Technical Support group works collaboratively with the other functional areas within Symantec to answer your questions in a timely fashion. The Technical Support group s primary role is to respond to specific questions on product feature/ function, installation, and configuration, as well as to author content for our Web-accessible Knowledge Base. Cupertino, CA USAģ Technical support Licensing and registration Contacting Technical Support As part of Symantec Security Response, the Symantec global Technical Support group maintains support centers throughout the world. THE INFORMATION CONTAINED IN THIS DOCUMENTATION IS SUBJECT TO CHANGE WITHOUT NOTICE. THIS DOCUMENTATION IS PROVIDED AS IS AND ALL EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON- INFRINGEMENT, ARE DISCLAIMED, EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS ARE HELD TO BE LEGALLY INVALID, SYMANTEC CORPORATION SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH THE FURNISHING PERFORMANCE, OR USE OF THIS DOCUMENTATION. No part of this document may be reproduced in any form by any means without prior written authorization of Symantec Corporation and its licensors, if any. The product described in this document is distributed under licenses restricting its use, copying, distribution, and decompilation/reverse engineering. FireWire is a trademark of Apple Computer, Inc., registered in the U.S. Quantum is a trademark of Quantum Corporation. Maxtor is a trademark of Maxtor Corporation. ZIP and JAZ are registered trademarks of Iomega Corporation. SuperDisk is a trademark of Imation Enterprises Corporation. Compaq is a registered trademark of Compaq Corporation. 3Com and EtherLink are registered trademarks of 3Com Corporation. IBM and PC-DOS are registered trademarks of International Business Machines Corporation. Microsoft, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation. Other names may be trademarks of their respective owners. Symantec, the Symantec Logo Symantec, the Symantec logo, Symantec Ghost, Ghost Walker, Ghost Explorer, GDisk, GhostCast, and OmniFs are trademarks or registered trademarks of Symantec Corporation in the United States and certain other countries. Federal acquisitions: Commercial Software - Government Users Subject to Standard License Terms and Conditions. Documentation version 8.3 Legal Notice Copyright 2005 Symantec Corporation. 2 Symantec Ghost Reference Guide The software described in this book is furnished under a license agreement and may be used only in accordance with the terms of the agreement.
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